Terms & Conditions
General Terms and Conditions
Some of the photographs on the Professional Optics website are for illustrative purposes only and may not fully reflect the actual appearance of the product.
Terms of Purchase
The supplier of the ordered goods is Professional Optics, headquartered in Croatia.
A customer is defined as any person who electronically orders at least one product through the online store, fills in all required information, and submits the order.
All prices are stated in euros (EUR) and include VAT.
Ordering Goods
Goods are ordered electronically via the website.
By clicking the “Add to Cart” button, the selected product is stored in the shopping cart.
The goods are considered ordered when the customer completes the entire ordering process and receives an order confirmation via email.
Professional Optics commits to delivering all ordered products that are in stock.
If a product cannot be delivered, we will contact the customer by phone or email to arrange a replacement or cancellation.
All other available products will be delivered.
Shipping of Goods
Delivery time is up to 7 business days, depending on the destination.
Products are carefully packaged to avoid damage during transport.
Upon receiving the shipment, the customer is required to visually inspect the packaging and, in case of visible damage, report it immediately to the courier or refuse the shipment.
Goods are insured against loss during delivery.
Upon receipt, the customer must sign the delivery note, which serves as confirmation of delivery.
The customer is responsible for checking the accuracy of the order; subsequent complaints will not be accepted.
Delivery Method
Deliveries within Croatia and the EU are made via GLS.
Shipping costs are calculated according to the courier’s official price list.
Payment Methods
The customer agrees to pay for the ordered products to Professional Optics using one of the following methods:
Cash on delivery (depending on the destination country)
Credit/debit cards
Bank transfer / advance payment
Security Statement
Personal data protection is carried out in accordance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679.
For card payment processing and authorization, we use the CorvusPay service, which acts as a data processor.
CorvusPay uses the highest security standards: PCI DSS Level 1, 256-bit SSL encryption, and TLS 1.2 protocol.
Personal data is used exclusively for payment processing and is considered confidential. CorvusPay guarantees compliance with all legal and security standards.
Currency Conversion Statement
All payments are made in euros.
If payment is made from a country with a different currency, the amount will be converted using the official exchange rate of the European Central Bank (fixed rate: 7.53450 HRK for 1 EUR).
Product Delivery
We deliver to all European Union countries.
Shipping costs are calculated according to the valid price list of the delivery service.
Returns / Product Claims
The customer is entitled to return goods within 14 days (if there is an invoice, factory packaging and the product has not been used) in the following cases:
Delivery of products with defects or factory damage not caused during transport
In the case of a return, the customer must notify Professional Optics by email or phone. Upon receipt, the contents of the shipment must be checked – later complaints will not be accepted.
If a replacement product cannot be provided, the customer will be reimbursed for the return cost as well as the amount paid for the product that can no longer be delivered.
Data Privacy
Professional Optics is committed to protecting the privacy of all customer data. All employees and business partners are required to respect privacy protection principles in accordance with legal regulations.
Changes to Terms
Professional Optics reserves the right to change these general terms and conditions without prior notice.
User Registration
By registering on the Professional Optics web store, the user confirms that they are over 18 years of age. The customer is responsible for the accuracy and completeness of the information entered during registration.
Website Availability
Professional Optics makes every effort to ensure high availability and service quality but cannot guarantee that all website features will always be available or fully meet the user’s needs. In the event of technical difficulties or errors, please contact us via the contact form or by phone.
Pricing and Availability
In the case of a product replacement from the order, the final price may differ depending on the price of the replacement item on the day the order is processed.
For promotional items, the price may change if the delivery date occurs after the end of the promotional period.
Contact Information
Customer support working hours: Monday – Saturday: 10:00 – 18:00
Email: professionaloptics.eu@gmail.com
Mobile: +385 99 1686 108
Merchant Information
PROFESSIONAL OPTICS j.d.o.o.
Mobile: +385 99 1686 108
Website: www.professionaloptics.eu
Cesta pape Ivana Pavla II 205A
21216 Kaštel Stari, Croatia
OIB: 55385231929